At phfiery, your personal information is handled with care and respect. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a Filipino member on our platform.
Last updated: June 2025 | Applies to all registered members in the Philippines.
We only collect what we genuinely need to run a safe, fair, and enjoyable platform for Filipino players.
When you create an account on phfiery, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old and to set up your personal account. We also collect your preferred currency, which is Philippine pesos (PHP), and your country of residence to confirm eligibility. Without this data, we cannot create or maintain a secure account for you. All registration data is stored in encrypted form on our servers.
To process deposits and withdrawals, we collect payment method details such as your GCash number, Maya account, or bank account information. We do not store full card numbers or complete banking credentials on our platform — payment processing is handled by certified third-party payment providers operating under Philippine financial regulations. We retain transaction records including amounts, dates, and payment method types for regulatory compliance and dispute resolution purposes. These records are kept for a minimum of five years as required by applicable Philippine law. You can review your transaction history at any time from within your account dashboard.
We automatically collect data about how you interact with the phfiery platform, including the pages you visit, games you play, bets you place, session duration, and device type. This data helps us improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or account compromise. We also collect your IP address and approximate location to enforce geographic eligibility and comply with our licensing obligations. Usage data is analysed in aggregate form wherever possible to protect individual privacy. You may not opt out of essential usage data collection as it is necessary for platform security and integrity.
When you contact our support team by email or through the platform, we retain records of those communications including your messages, our responses, and any attachments you provide. These records help us resolve disputes, track recurring issues, and improve our customer service quality for all Filipino members. Support communications are stored securely and are only accessible to authorised phfiery staff members. We do not share the content of your support conversations with third parties except where required by law or to resolve a payment dispute with a payment provider. Records of support interactions are retained for up to three years.
As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identification, proof of address, and proof of payment method. Acceptable Philippine IDs include a passport, driver's licence, SSS card, PhilSys national ID, or UMID. These documents are used solely to verify your identity and are stored in a secure, access-controlled environment. Verification documents are never shared with third parties for marketing purposes. Once your account is verified, documents are retained only for as long as required by our regulatory obligations.
phfiery uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse platform performance. Essential cookies are required for the platform to function and cannot be disabled. Analytical cookies help us understand how Filipino players navigate the site so we can make improvements. You can manage non-essential cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some platform features, including saved preferences and session continuity.
Every piece of data we hold serves a clear, legitimate purpose — from keeping your account secure to making sure your withdrawals go through smoothly.
The primary purpose of collecting your personal data is to operate and maintain your phfiery account in a safe and compliant manner. This includes processing your deposits and withdrawals, verifying your identity, settling bets and game results, and communicating important account updates to you. We also use your data to enforce our Terms and Conditions, including age verification and responsible gaming obligations.
We use aggregated and anonymised usage data to improve the platform — for example, to identify which games are most popular among Filipino players, to optimise page load times on mobile devices, and to test new features before a full rollout. This analysis does not involve identifying individual users and is used purely to enhance the overall experience on phfiery.
Where you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about new promotions, bonuses, and platform updates. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform or receive essential account notifications.
We are required by Philippine law and our licensing obligations to retain certain data for anti-money laundering (AML) compliance, fraud prevention, and regulatory reporting. In these cases, data retention is not optional and is governed by the applicable legal framework rather than your individual preferences. We cooperate fully with Philippine regulatory authorities when lawfully required to do so.
The Philippine Data Privacy Act of 2012 (Republic Act 10173) gives you specific rights over your personal information. Here is what you are entitled to as a phfiery member.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within 15 business days. Contact our support team by email to submit a data access request.
If any of your personal data held by phfiery is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly in your profile settings, or contact support for changes to verified identity documents.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. Certain data — such as transaction records — must be retained for regulatory compliance and cannot be deleted on request.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests. Submit objections in writing to our support email.
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format. This right applies to data you have provided to us directly and which is processed on the basis of your consent or a contract with phfiery.
If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our support team first so we can attempt to resolve the matter directly and promptly.
Our support team is here to help Filipino members understand and exercise their data rights. Check our FAQ for quick answers, or go ahead and create your free phfiery account today.